T&Cs

Terms & Conditions | Pottery Experience / Classes

1. Pottery Experience / Classes

1.1. All participants must follow the instructor’s guidelines and safety instructions at all times.

1.2. The studio is a shared space; please be respectful of others and their work.

1.3. Only materials provided or approved by the studio are to be used.

1.4. Clean up your workspace after each session.

1.5. If you opted for a Single Taster Session, you have two options:

1. Collect or Recycle – You can either collect your unfired piece or request the studio to recycle it if you do not plan to book a second session for glazing. 30 days notice, see our Term: 8. Artwork Storage and Collection.

2. Studio Glazing Service – If you prefer not to glaze your piece yourself or do not wish to book a Glazing Session, you can request the studio to glaze and fire it for you using our standard glazes. Your finished piece will be ready for collection in a few weeks.

Glazing & Firing Service Fees:

Small pieces: £15
Medium pieces: £20
Large pieces: £25

2. Class Production Guidelines

2.1. During a 2-hour class, students are permitted to create up to 2-3 pieces.

2.2. During a 3-hour class, students are permitted to create up to 3-4 pieces.

2.3. Pieces must not exceed 15 cm in height unless otherwise discussed and approved during the class.

3. Booking & Payment

3.1. All classes and studio sessions must be booked in advance by online booking platform, e-mail, text message, or in person at the studio.

3.2. Full payment is required at the time of booking to secure your spot.

3.3. We accept payments via bank transfer, payment link, contactless, QR code, and cash.

4. Cancellation & Refunds

4.1. Cancellations Made 48 Hours or More Before the Appointment:

• Appointments cancelled 48 hours or more in advance will be rebooked for the next available day at no additional charge.

4.2. Cancellations Made Less Than 48 Hours Before the Appointment:

• Appointments cancelled less than 48 hours in advance will be charged the full price of the booking.

4.3. Absences:

• If a client does not show up for a scheduled appointment without prior notice, the full price of the booking will be charged. Rebooking will be required for a new appointment.

5. Lateness

5.1. Participants are expected to arrive on time for their scheduled sessions.

5.2. If you are running late, please notify the studio as soon as possible.

5.3. Participants arriving more than 15 minutes late may not be allowed to join the session to avoid disruption.

5.4. In such cases, no refunds or rescheduling will be provided.

5.5. If the session permits, and at the instructor’s discretion, you may be allowed to join late, but the session will still end at the scheduled time.

6. Liability Waiver

6.1. All participants must sign a liability waiver before participating in any studio activities.

6.2. The studio is not responsible for any injuries, loss, or damage to personal property.

7. Use of Studio Equipment

7.1. Studio equipment must be handled with care. Any damage caused by improper use may result in repair or replacement charges.

7.2. Participants must follow the instructor’s directions when using equipment and tools.

8. Artwork Storage and Collection

8.1. Completed, unfired and unfinished pieces must be collected within 30 days of notification.

8.2. The studio is not responsible for pieces left beyond this period and reserves the right to dispose or recycle of uncollected items.

9. Privacy Policy

9.1. The studio respects your privacy and will only use your personal information for booking, payment, and communication purposes.

9.2. We do not share your information with third parties without your consent.

10. Changes to Terms & Conditions

10.1. The studio reserves the right to modify these Terms & Conditions at any time.

10.2. Participants will be notified of any changes via email or our website.

ClayWest Studio Ltd.

Terms & Conditions | Meetings, Events and Photoshoots

Terms and Conditions for Studio Hire: Meetings, Events, and Photoshoots

By booking our studio for meetings, events, or photoshoots, you agree to comply with the following terms and conditions. Please read them carefully.

1. Booking and Payment

• Reservations: All bookings must be made in advance and are subject to availability. A refundable deposit of half of amount is required to confirm the booking.

• Payment Terms: Full payment must be made at least 1 day prior to the booking date. Any additional costs incurred during the hire period will be invoiced and payable within 30 days after the event.

• Cancellation: Cancellations made 48 hours before the booking date will incur a 0% cancellation fee. Cancellations within 48 hours of the event will result in forfeiture of the full payment.

2. Usage of the Studio

• Purpose: The studio may only be used for the agreed-upon purpose (meetings, events, or photoshoots). Any unauthorized activity may result in immediate termination of the booking without a refund.

• Capacity: The maximum capacity for the studio is 6 people. Exceeding this limit is prohibited unless previously agreed upon in writing.

• Setup and Cleanup: Setup and cleanup time must be included within the booked hours. Additional time will be charged at the standard hourly rate.

• Damage and Liability: The hirer is responsible for any damage caused to the studio, equipment, or property during the hire period. Any damages will be charged to the hirer.

• Cleanliness: The studio must be left in the same condition as it was found. A cleaning fee of (50 pounds) will be applied if the space is left unclean or if trash is not properly disposed of.

3. Health and Safety

• Compliance: The hirer must ensure compliance with all health and safety regulations, including fire safety procedures and any applicable local COVID-19 protocols.

• Supervision: The hirer is responsible for the conduct and safety of all attendees. The studio management is not liable for any personal injury or loss/damage to personal belongings.

• Noise: Excessive noise that may disturb neighboring properties is prohibited. Noise levels must be kept within reasonable limits, particularly during late hours.

4. Photography and Filming

• Permitted Use: The hirer is granted the right to use the studio for photography and filming for the duration of the booking. Any use of the images/videos for commercial purposes must be disclosed at the time of booking.

• Intellectual Property: The studio retains the right to request copies of any media captured in the space for promotional purposes (subject to agreement).

• Permissions: The hirer is responsible for obtaining any necessary permissions for photography or filming, including model releases or permits for public figures or locations.

5. Catering and Alcohol

• Food and Drinks: Catering services are permitted in the studio space, but arrangements must be made in advance. The hirer is responsible for all food and beverage provisions.

• Alcohol: Alcohol may only be consumed if agreed upon in writing and must comply with local licensing laws. Excessive alcohol consumption or illegal substances are strictly prohibited.

6. Studio Equipment

• Included Equipment: The studio is equipped with 2 Tables, studio chairs, outdoors sink, toilet. which is included in the booking. Any additional equipment required will be charged at the applicable rate.

• Damage: The hirer is responsible for any damage or loss to studio equipment during the hire period. The cost of repair or replacement will be charged to the hirer.

7. Overtime

• Any use of the studio beyond the agreed-upon booking time will be charged 50 pounds per every 30 min block. Overtime charges apply in 50 pounds per person.

8. Termination

• The studio reserves the right to terminate the booking immediately if any of the terms and conditions are breached, or if the hirer or guests engage in unlawful or inappropriate behavior.

9. Liability

• The studio shall not be held liable for any loss, damage, or injury that occurs during the hire period, except in cases of negligence by the studio or its representatives.

10. Force Majeure

• The studio is not liable for any cancellations or alterations caused by circumstances beyond our control, including but not limited to natural disasters, pandemics, or government restrictions.
  
  

ClayWest Studio Ltd.

Terms & Conditions | Kiln Rental Service

Please carefully read and adhere to the following terms and conditions to ensure a safe and efficient firing process.

Firing Rules

1. Prohibited Materials: Do not use glazes or stains containing lead or cadmium. These materials can contaminate our kiln and all future firings.

2. Glazing Precautions:

   • Ensure your pieces are not over-glazed to avoid sticking to the kiln shelves.

   • Do not glaze the underside of your pieces. Glazed undersides may cause the piece to stick to the shelf, potentially resulting in damage to both the shelf and the piece. Significant damages to our kiln and shelves due to melting glaze or other materials will incur fees.

3. Dryness of Pieces:

   • Ensure all pieces are bone dry before firing. Test by holding the piece to your face; if it feels cold, it still contains moisture and could explode in the kiln.

   • We are not responsible for breakages that occur in the kiln due to moisture or other factors.

4. Scheduling and Usage:

   • Contact us in advance to schedule your kiln time, as the kiln may be in use.

   • If you require a specific temperature for firing, you may need to rent the entire kiln.

   • When renting a shelf, scheduling may take extra time depending on demand and the required firing temperature. (if you in a rush you may need to rent the entire kiln).

5. Greenware and Raw Glazing:

   • Greenware or raw glazing is allowed, but we highly recommend conducting a test firing before filling the kiln with your pieces.

   • Ensure all pieces are clean of glaze underneath. We are not responsible for any damage during firing, and any damage caused to the kiln or other pieces will incur a fee. A minimum fee of £50 will be charged for damages caused by melting glaze.

6. Collection of Pieces:

   • Please collect your pieces on the scheduled date and time. Failure to do so may result in additional storage fees or disposal of your pieces.

Cancellation & Refunds

1. Cancellations Made 48 Hours or More Before the Appointment:

   • Appointments cancelled 48 hours or more in advance will be rebooked for the next available day at no additional charge.

2. Cancellations Made Less Than 48 Hours Before the Appointment:

   • Appointments cancelled less than 48 hours in advance will be charged £35 per appointment.

3. Absences:

   • If a client does not show up for a scheduled appointment without prior notice, the full price of the booking will be charged. Rebooking will be required for a new appointment.

Additional Terms

• Fees for Damages: Any significant damage to our kiln or shelves due to non-compliance with these rules will result in a minimum fee of £50.

• Liability: We are not responsible for any breakages, damage, or loss of pieces during the firing process.

• Responsibility: It is your responsibility to ensure that all pieces are prepared according to these rules to avoid damage and fees.

• Firing Results Disclaimer: We are not responsible for the final results of pieces after glaze or bisque firings, including but not limited to color changes, imperfections, or any flaws arising from the firing process. This includes issues caused by particles of clay, glaze, or other materials either on the pieces or inside the kiln during the glaze firing that may affect the final outcome.

By using our kiln renting service, you agree to these terms and conditions. Failure to comply may result in additional charges or refusal of future service.

Thank you for your cooperation and understanding. Enjoy your firing process!

ClayWest Studio Ltd.

Terms & Conditions | ClayWest Studio Gift Voucher
Vouchers start from £35

1. Voucher Redemption

   • Gift vouchers can be redeemed by emailing clayweststudio@gmail.com with the voucher details, recipient’s name, and date of issue, or by attaching a PDF image of the voucher.

   • Booking is subject to availability and must be confirmed via email.

2. Validity

   • Gift vouchers purchased by customers are valid for 6 months from the date of purchase.

   • Gift vouchers issued by ClayWest Studio LTD for promotion such as Birthdays, Festive, or Giveaways are valid for 3 months from the date of issue.

   • Expired vouchers will not be accepted, and no extensions will be granted.

3. Cancellations & Rescheduling

   • Cancellations or rescheduling requests must be made with at least 48 hours' notice.

   • Failure to provide sufficient notice may result in the forfeiture of the voucher.

4. Non-Refundable & Non-Exchangeable

   • Gift vouchers are non-refundable and cannot be exchanged for cash or other services.

   • They are non-transferable and can only be used for services offered by ClayWest Studio.

5. Lost or Stolen Vouchers

   • ClayWest Studio is not responsible for lost, stolen, or damaged vouchers.

   • Replacements will not be issued.

6. Use of Vouchers

   • Vouchers can be used towards pottery classes, workshops, or any eligible services offered at ClayWest Studio.

   • Any additional costs beyond the voucher value must be covered by the voucher holder.

By purchasing or using a gift voucher, you agree to these terms and conditions. For any inquiries, please contact us at clayweststudio@gmail.com.

ClayWest Studio LTD
London, UK